A Better, Smarter Way to Work
We believe there is a better, smarter and more secure way to use technology to access and shape information in order to make interactions and processes more efficient. It all starts with the single biggest obstacle to making it happen – the employee desktop.
Cicero provides desktop activity intelligence and improvement software that enables companies to monitor people, processes, and technology, to identify areas for improvement, and to implement change using existing technologies. Cicero Discovery is used to collect any activity and track business objects across time and across multiple users as well as support big data initiatives by capturing the customer journey at various touch points within an organization. Cicero XM improves contact center and back office performance by integrating, automating, and presenting information.