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Financial Services
Automating Enterprise Processes from Customer Service Representatives to Brokers, Analysts and other Back Office Workers
Originally developed for the Fortune 500 financial services market, Cicero integrates applications and automates business processes - improving productivity for front, middle and back office workers. Today Cicero is used in financial services organizations to:
- Integrate market data, enterprise applications such as SAP, PeopleSoft, and others
- Streamline workflow across applications, screens, data sources, and web services
- Eliminate redundant tasks and manual processes from copying and pasting data between applications to the manual creation of Excel spreadsheets to process and analyze data
- Service-enable end user workflow, legacy, web and other applications to extend Service-Oriented Architecture (SOA) to the desktop in support of enterprise SOA goals
- Reduce the need to navigate multiple screens by providing a single toolbar, dashboard, new composite desktop and tools such as Single Sign-On and Workflow Assistant
- Enforce and monitor business rules and for compliance by monitoring desktop events and logging end user activity
Because your employees gain instant access to mission-critical information, they provide more focused and personal customer service –strengthening customer loyalty. Your employees such as brokers and financial analysts are given access to valuable knowledge to cross-sell and up-sell appropriate goods and services –supporting customer retention and increasing revenue. Using Cicero to automate business processes also more accurately reflects the way your staff works, creating nominal training times and costs.
Click here to request a demonstration of Cicero and see how companies such as Merrill Lynch and Nationwide Financial are using it to integrate applications and automate processes.
